Applicant Call Representative

Premier Disability Services, a division of Internet Brands, is seeking qualified Applicant Call Representatives to join their high-volume call center team. The role involves assisting claimants with completing the Social Security Disability application by asking personal questions to gather necessary information about their disability and qualifications for benefits.

Responsibilities

• Completes the online application for the claimant
• Asks a series of personal medical questions
• Uses several systems to complete the process. Website, internal, and order management systems
• Demonstrate Empathy, Compassion, and Patience
• Maintain confidentiality of sensitive information
• Meet productivity and quality goals
• Use of call management software to answer calls, adhere to specified schedule, and breaks

Skills

• Previous experience in a call center environment
• Customer service orientated with demonstrated ability to show empathy
• Excellent written and verbal communication skills
• Must be patient and inclined to help others
• Must be detail oriented
• Ability to achieve high productivity and quality standards
• Proficient working knowledge of Windows OS, Internet, and associated software
• BILINGUAL - English/Spanish a plus

Benefits

• Performance-based bonuses
• Health insurance options such as medical, dental, and vision coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to our Employee Assistance Program (EAP) and well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Company Overview