Associate Account Manager
Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. They are seeking an Associate Account Manager to support and develop their growing portfolio of clients, serving as a trusted point of contact for a book of 10-12 accounts within the CPG brands.
Responsibilities
- Use your understanding of how to leverage eCommerce data and expert knowledge of the Profitero tool to help our clients derive significant value from the tool, leading to high satisfaction and uncontested renewals
- Serve as a primary point of contact for our customer and respond to immediate questions or pull in SMEs to solve more complex topics
- Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform
- Own and support day-to-day account activities such as responding to client emails and ad-hoc requests, ensuring data accuracy, submitting support tickets, training users, preparing meeting materials (i.e., bi-weekly touchpoints and QPR decks), etc
- Support end-to-end client activities, including upselling and renewal processes
- Provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
Skills
- 1+ year of prior professional account management/customer success and/or eCommerce/CPG/brand/retailer experience, preferably within a SaaS, product, or technical environment
- Bachelor's degree in marketing, technology, or a related field preferred; experience may be substituted
- Strong analytical skills with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions
- Broad understanding of the ecommerce and digital marketing landscape, both inclusive and exclusive to the immediate capabilities of the Profitero product and specific scope of the account remit
- Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise
- Sound decision-making ability rooted in agency, client, and industry knowledge
- Comfort operating with a high level of ownership, autonomy, and accountability
- An active listener with clear and persuasive verbal and written communication and presentation skills, a high degree of emotional intelligence, and an ability to tell a smart, concise story using data
- Experience communicating with and presenting to client representatives at all levels on a regular basis
- A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals
- Outstanding organizational skills with an extraordinary attention to detail
- Flexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities
- A competitive goal-driven self-starter and with the constant drive to exceed expectations
- Highly collaborative but independently capable
Benefits
- Paid Family Care for parents and caregivers for 12 weeks or more
- Monetary assistance and support for Adoption, Surrogacy and Fertility
- Monetary assistance and support for pet adoption
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
- Tuition Assistance
- Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
- Matching Gifts programs
- Flexible working arrangements
- ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
- Business Resource Groups that support multiple affinities and alliances
- Medical and voluntary benefits to our freelancers and temporary employees
- Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance
- You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits
- You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period
- For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off
- Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met
- Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met
Company Overview