Associate Renewal Account Manager
Rapid7 is a company focused on creating a secure digital world for its customers. They are seeking a proactive Associate Renewal Account Manager to manage renewal strategies for existing customers, ensuring effective negotiation and coordination to drive revenue retention.
Responsibilities
- Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities
- Analyze account performance data to forecast renewal outcomes & prioritize engagement
- Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience that aligns with company goals
- Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion
- Negotiate terms and coordinate approvals, with managerial approval & guidance, for renewals and amendments, balancing customer needs and company objectives
- Exercise discretion to resolve customer or partner issues that could impact renewal execution
- Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters
- Conduct renewal review calls and provide consultative guidance based on customer goals, budget cycles, and historical usage
- Maintain and grow relationships with key decision-makers and channel partners
- Identify and qualify upsell and cross-sell opportunities within existing accounts
- Partner with Sales and Customer Success to develop and execute account expansion strategies
- Provide recommendations to improve renewal health and account profitability
- Prepare and deliver accurate renewal forecasts, leveraging Salesforce, Clari, and internal reporting tools
- Analyze renewal trends to develop data-driven strategies for risk mitigation
- Maintain detailed renewal documentation and account records
- Collaborate with leadership on renewal playbooks & best practices
- Participate in team initiatives to improve renewal workflows and customer retention processes
Skills
- 1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets
- Strong business judgement and ability to balance commercial objectives with customer satisfaction
- Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders
- Proficiency with Salesforce and other CRM systems
- Strong analytical mindset and forecasting ability
- Demonstrated initiative, accountability, and independence in managing a portfolio of accounts
- Cyber Security or technology industry experience is a plus
Company Overview