Associate Sales Development Representative

New Relic is a global leader in observability and application performance monitoring, and they are seeking an Associate Sales Development Representative to join their sales team. This role involves responding to inbound marketing leads, qualifying those leads, and collaborating with marketing and account executives to drive revenue and build a strong sales pipeline.

Responsibilities

• Respond quickly and effectively to high volumes of inbound marketing leads, including trial sign-ups, demo requests, webinar attendees, and website chats
• Qualify inbound leads through active listening and discovery calls, understanding customer pain points and aligning them with New Relic’s solutions
• Collaborate with Marketing and AEs to provide feedback on lead quality, campaign effectiveness, and ensure a seamless handoff of qualified opportunities
• Manage and organize your pipeline diligently, ensuring strict adherence to lead response SLAs (Service Level Agreements) and maintaining impeccable CRM hygiene
• Exceed daily, weekly, and monthly metrics, including qualified meetings booked and pipeline contribution, while delivering a stellar, frictionless customer experience

Skills

• 1+ years of sales experience, preferably in a high-volume outbound prospecting role
• Grit, drive, and the ability to thrive in a fast-paced, goal-oriented environment
• A passion for sales, with aspirations to grow into a closing role
• Strong communication skills (written and verbal) with the ability to engage prospects at all levels
• Comfort with cold calling and a track record of exceeding targets
• Critical thinking skills to analyze customer needs and tailor messaging effectively
• Experience in SaaS or technology sales
• Familiarity with CRM tools like Salesforce and sales engagement tools like Linkedin, 6sense and sequencing tools
• Proven success in creating and managing outbound prospecting campaigns
• A customer-first mindset with enthusiasm for understanding technical solutions

Benefits

• Healthcare
• Dental
• Vision
• Parental leave and planning
• Mental health benefits
• A 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time off
• Other competitive benefits designed to improve the lives of our employees
• Commission plan (as defined in the sales incentive plan document)
• Flexible workforce model allowing fully office-based, fully remote, or hybrid work

Company Overview