Business/Operations Specialist
About the position At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
As a Business Operations Specialist , you will be part of a team with multidisciplinary responsibilities. Your attention to detail and ability to work efficiently will be essential in ensuring the requests are completed accurately and in compliance with standard policies. Analyzing requests, providing directions, and building customers within various systems. Maintenance of required procedures, documentation, and evidence to enable audit trails.
Responsibilities
- Ensure that requests are completed timely, accurately and in compliance with standard policies.
- Review applications and other forms to make sure they are correct and complete, as well as build carrier customers within our Freight Payment System.
- Create the Carrier structure within Freight Payment Systems as well as Settlement accounts and other connection tables.
- Ensure that customers receive quality service for all operational activities supported.
- Adheres to corporate policies and procedures and complies with applicable laws and regulations.
- Maintenance of required procedures, documentation and evidence to enable audit trails.
Requirements
- High school diploma or equivalent
- Two years’ relevant experience
Nice-to-haves
- Ability to multitask and meet established deadlines in a dynamic work environment.
- Demonstrated analytical, problem-solving, decision-making, and organizational skills.
- Effective customer relations, interpersonal, verbal and written communication skills.
- Proficient computer skills using a variety of software packages including Microsoft Office.
- ServiceNow, SQL Management Studio experience a plus.
- Aptitude for identifying and resolving exceptions and interpreting data accurately.
- Participating in or lead/managing projects and carrier meetings.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law