Client Solutions Rep, Bell Mobility
Req Id: 429152 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Summary
At Bell, we connect Canadians and advance how they interact with the world through innovative communications technology, industry-leading services, and exceptional customer experiences. The Customer Service Representative plays a key role in delivering a seamless and positive experience for business customers. This role is responsible for handling inbound customer calls, managing customer accounts, activating and modifying cellular services, and resolving service-related inquiries. The CSR ensures accurate, timely, and high-quality support while maintaining a strong customer-first mindset.
Key Responsibilities
Handle inbound customer calls related to wireless services, account inquiries, and operational requests Provide professional, knowledgeable, and courteous service while resolving customer issues efficiently Accurately document customer interactions, requests, and resolutions in internal systems Activate new cellular lines for corporate clients in accordance with approved requests and service agreements Validate customer information, BAN details, rate plans, features, and device eligibility prior to activation Ensure correct plan selection (voice, data, IoT, roaming, add‑ons) based on corporate contracts and customer requirements Process activations, changes, suspensions, and cancellations accurately and within established SLAs. Issue Resolution & Service Excellence Identify customer needs and resolve issues on first contact whenever possible. Escalate complex or unresolved issues following established procedures. Ensure all transactions are completed accurately and in compliance with company policies. Operational Accuracy & Quality Meet or exceed established performance metrics including productivity, quality, and service level targets Follow standard operating procedures and quality guidelines to ensure consistent service delivery Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements Collaboration & Continuous Learning Work collaboratively with internal teams such as Sales, Operations, and Technical Support to resolve customer issues Stay current on products, services, systems, and policies through ongoing training Adapt to new tools, processes, and technologies as they are introduced
Required Qualifications
As required to meet customer's needs, successful candidate must pass Bell background check and Federal and Provincial Government security clearance High school diploma or equivalent Previous experience in customer service, call center, or service support roles is an asset Strong communication and listening skills with the ability to handle customer conversations professionally Ability to manage multiple systems and tasks in a fast-paced environment Strong attention to detail and problem-solving skills Bilingualism (English and Strong French) required Key Competencies Customer-focused mindset Strong interpersonal and communication skills Time management and organizational skills a must Ability to work independently and as part of a team Adaptability and willingness to learn Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Non Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal Work Arrangement: Remote Application Deadline: 06/03/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. Created: Canada, QC, Montreal Bell, one of Canada's Top 100 Employers.