Clinical Supervisor - OT

This role is 100% remote. It is required to reside and hold a state license in TX or GA. Availability: This position requires at least 40 hours of availability, and all scheduling options include some afternoon and evening availability to best support client needs. About Expressable At Expressable, our mission is to expand access to family-led online occupational therapy, empowering caregivers to be active participants in their loved one’s journey. Certified by The Joint Commission and backed by 3,000+ 5-star reviews, Expressable is redefining how occupational therapy is delivered. Our secure telehealth platform and clinician-built AI assistant, Scout, streamline documentation and administrative tasks—allowing OTs to spend more meaningful time connecting with clients and delivering high-quality care. We know that exceptional care starts with exceptional clinicians—and we’re committed to creating an unmatched experience for our remote therapists nationwide. About the Role: The Clinical Supervisor role is a full time, exempt position and serves as a first-line clinical and operational leader for a team of treating Occupational Therapists. They provide day-to-day coaching, support, and supervision to ensure quality of care, therapist success, and client satisfaction. This role is also inclusive of oversight of clinical quality, and active involvement in performance improvement, client satisfaction, and strategic cross-functional initiatives. Clinical Supervisors are directly accountable for monitoring, managing, and driving key performance indicators (KPIs) to ensure team success and alignment with organizational goals. This role is also accountable for direct treatment commiserate with the needs of the organization, including recurring treatment, evaluation, and PTO coverage. This position is highly dedicated to increasing and maintaining clinical excellence, while prioritizing bidirectional communication to ensure organizational priorities are successfully implemented.

Responsibilities

Supervisor Duties (35%): OT Management:

• Manage a team of OTs through regular one-on-one meetings focused on clinical coaching, skill refinement, mentorship, and career development.
• Ensure the OT team is confident and effective in navigating Expressable tools (Cue, Slack, Reach, Guru, etc.) and identify areas for improvement or training.
• Ensure team’s timely completion of Expressable internal/external training and compliance.
• Serve as a guide for navigating the knowledge-base for his or her team of OTs on Expressable’s policies, procedures and best practices.
• Manage and resolve clinical escalations in partnership with other organizational leaders as needed.
• Effectively communicate organizational information, ensuring comprehension and transmission of key messages for OT awareness and action.
• Host monthly team meetings to facilitate engagement and collaboration among OT base, with an emphasis on clinical excellence and the implementation of Expressable’s model of client care.
• Foster a positive and supportive environment by building strong relationships with treating OTs, and promoting a culture of collaboration, growth, and bidirectional feedback

Performance and KPI Ownership

• Own and track key performance indicators (KPIs) for assigned team members, including OT efficiency, quality of care, documentation compliance, and client satisfaction/engagement
• Analyze trends at the individual level to identify performance strengths and areas for improvement, collaborating with leadership based on data insights
• Identify and implement data-driven performance intervention, inclusive of standards goals, intervention plans, and counseling records

Communication and Team Engagement

• SServe as the primary contact for OTs on change communication, and encouraging productive feedback and improvement opportunities while simultaneously ensuring effective information comprehension and transmission.
• Engage in interdepartmental collaboration in support of Expressable strategy and initiatives
• Conduct first-round interviews of OT candidates to aid in continued growth of provider base

Direct Clinical Care (65%):

• Conduct evaluations and sessions with appropriate clinical caseload, flexibly with the needs of the organization.
• Model clinical excellence and maintain updated knowledge of best practices in the field

Qualifications:

• Experience in pediatric and/or school-based setting
• Experience with pediatric assessments
• Previous leadership experience required

Licenses and Certifications:

• Full licensure in state of residence
• Individual NPI number

Benefits and Perks:

• Day-1 health, dental, and vision insurance options for employees and families
• 401(k) with employer match
• 12 weeks of company-paid parental leave
• Generous and flexible PTO policies promoting work-life balance
• Reimbursement for state license renewal fees
• Company-provided hardware for clinical care
• Dedicated support teams to minimize administrative burden
• Clinician-built telehealth platform with our proprietary AI assistant, Scout, streamlining documentation and administrative tasks
• Access to an active therapist community