Concierge

Savant Senior Living is an Assisted Living Facility seeking a Concierge to serve as a friendly and professional point of contact for residents, their families, and visitors. The role involves providing exceptional customer service, coordinating services, and assisting with various administrative tasks to ensure a welcoming atmosphere for all.

Responsibilities

• Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
• Provide information, answer inquiries, and assist residents and their families with various requests and concerns
• Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
• Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
• Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
• Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readability available
• Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
• Monitor the security and safety of facility, reporting any unusual incidents or concerns to the appropriate personnel
• Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
• Always uphold resident privacy and confidentiality
• Assist with other related tasks as needed

Skills

• At least 18 years of age
• Required Health Screening, TB Clearance, and Criminal Record Clearance
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
• Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)]
• High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus
• Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or living healthcare environment
• Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively
• Proficiency in computer systems, including word processing, email, and database management
• Understanding principles of exceptional customer service and having the ability to provide a positive and welcoming experience for residents and visitors
• Familiarity with the facility's amenities, services, activities, and resources available to residents
• Knowledge of safety protocols, emergency protocols, and security measures to ensure well-being and peace of mind of residents
• Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records
• Excellent verbal and written communication skills to interact with residents, families, staff, and external parties
• Ability to identify and addressing resident concerns or issues, finding appropriate solutions, and escalating matters as needed
• Ability to be flexible and the ability to adjust to changing circumstances, needs, and priorities in a dynamic assisted living environment
• Ability to maintain a professional and respectful demeanor, maintaining confidentiality, and adhering to ethical standards in all interactions
• Lifting and carrying, occasionally may need to lift and carry light to moderate loads, such as packages and deliveries

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