Contact Center Associate I (Remote)
Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike. We're seeking a motivated and customer-focused professional to join our team as a Contact Center Associate I. experienced Contact Center Associate I. Primary Responsibilities:
- Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
- Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
- Relaying delivery information to clients
- Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
- Fields inbound support calls for partner sites
- Troubleshooting and answering general questions related to client ticket requests
- Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
- Coordinates delivery updates with clients
- Communicates with other internal departments as necessary
- Other tasks as assigned by management
Required Experience:
- At least one year of experience working in a high volume call center job.
- At least one year of experience in a professional customer service position
Other Requirements:
- This position is 100% remote. Candidates must have reliable equipment and high-speed internet to be able to work remotely.
Shift:
- Varying shifts available
- Full time
- Must be able to work Saturdays
Benefits:
- Generous PTO, Floating Holidays and Mental Health days
- Comprehensive Health, Dental & Vision Insurance
- Company paid Life Insurance
- Company Match on 401(k) Retirement savings
- Complimentary event tickets
- Monthly performance-based incentives
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.