Conversational Designer
We're partnering with a healthcare-focused company dedicated to enhancing digital engagement, to find a talented Conversational Designer for a long term contract role, that is 100% remote (must reside in the US). There is no application deadline for this role. *Conversational Designer Responsibilities:* * Collaborate with stakeholders to gather insights from various data sources, including surveys, call center recordings, and chat logs, to understand customer needs.
- Prioritize automation opportunities in chat and voice channels based on research findings.
- Develop and refine customer personas to foster empathetic and user-centered conversation design.
- Write and define dialogue flows for persona-based AI interactions that facilitate transaction automation.
- Work closely with design and technology teams to establish interaction standards, data requirements, and voice/tone guidelines.
*Conversational Designer Qualifications:* * At least 3 years of experience in conversational design, with a portfolio demonstrating successful flow creation for chatbots or voice experiences.
- Must have B2C experience and a huge plus if you have front end UI Design skills
- Minimum of 2 years of professional experience crafting conversational content for digital channels targeting consumers.
- Experience working within Agile teams across disciplines.
- Knowledge of accessible design standards, including WCAG guidelines.
*Perks and Benefits:* * Medical, Dental, and Vision Insurance.
- Life Insurance.
- 401(k) Program.
- Commuter Benefit.
- eLearning and Ongoing Training.
- Education Reimbursement.
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.