CSR Bilingual Testing
Key Responsibilities
- Handle inbound and outbound customer interactions in both English and [Second Language].
- Provide accurate information regarding products, services, billing, troubleshooting, and account inquiries.
- Resolve customer concerns with professionalism, empathy, and efficiency.
- Document customer interactions and maintain detailed records in CRM systems.
- Meet or exceed performance metrics including customer satisfaction, response time, and quality standards.
- Escalate complex issues to appropriate departments when necessary.
- Maintain up-to-date knowledge of company products, policies, and procedures.
- Adhere to company guidelines, compliance requirements, and data privacy standards.
Qualifications
- High school diploma or equivalent required.
- Fluency in English and [Second Language] (spoken and written).
- Previous customer service, call center, or support experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and navigate multiple systems simultaneously.
- Problem-solving mindset with strong attention to detail.
- Basic computer proficiency and familiarity with CRM tools.
- Flexible schedule availability, including weekends or holidays if required.