Customer Experience Agent (Overnight Shift)
Whatnot is the largest livestream shopping platform in North America and Europe, and we're building live commerce at a scale that's never been done in the West. We're looking for a Customer Experience Agent to join our remote team and help drive the best possible user experience through process improvement, order management, and problem solving.
Requirements
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of E-commerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave