Customer Representative – Travel
We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond. You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.
Key Responsibilities
Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service Manage bookings for flights, hotels, tours, and transportation accurately and efficiently Offer personalized travel recommendations based on each client's preferences and needs Address customer concerns and complaints promptly with a solutions-focused approach Process booking documentation and maintain accurate client records Build and maintain long-term client relationships to support satisfaction and retention Efficiently manage and resolve customer concerns with professionalism Stay current on travel trends, industry updates, and supplier offerings to better serve clients What Were Looking For Customer-first mindset with strong communication skills Experience in customer support, hospitality, or tourism preferred Reliable, organized, and capable of multitasking Comfortable navigating online systems and digital booking tools Passionate about travel and delivering excellent service Technical Requirements Laptop or desktop computer. Reliable broadband internet connection. Smartphone for communication and updates.
What We Offer
Work-from-home flexibility Flexible hours Training and mentorship Growth opportunities within a growing travel company Access to industry discounts and travel benefits Positive and team-oriented culture