Customer Service Representative
Government Scientific Source (GSS) is a scientific equipment distributor focused on empowering scientific research. The Customer Service Representative plays a crucial role in delivering exceptional customer support and collaborating with various departments to enhance customer satisfaction.
Responsibilities
- Deliver frontline customer-level support to general customer accounts and inquiries, offering one-call resolution where possible
- Process requests for quotations (RFQs)
- Process and manage standard orders under $10,000 under general supervision
- Support the direct sales team and general 800# phone lines
- Identify material cross-reference opportunities to meet delivery requirements
- Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests
- Cross-collaborate with other team members and departments to best meet the needs of the customers
- Communicate with suppliers to confirm pricing and product availability
- Supply documentation such as quotes, order confirmations, shipment confirmations, and invoices to customers as requested
- Performs other related duties as assigned
Skills
- High school diploma or equivalent
- Minimum of one to three years' experience in customer service
- Or equivalent combination of education and experience
- Strong interpersonal and communication skills, both verbal and written
- Ability to handle multiple priorities under time-critical constraints
- Ability to work independently as well as part of a team
- Proficiency with office software, i.e., Outlook, Word, and especially Excel
- Bachelor's degree in business or a science-related field
- Proficiency with computers and their applications
- ERP experience is a plus
Benefits
- 15 days accrued PTO for first year employees in addition to 12 paid holidays and birthday PTO.
- Annual discretionary profit-sharing bonus.
- 100% company paid life and disability insurance.
- Maternity and Parental Leave.
- Health insurance, FSA and DCA availability.
- Company sponsored 401k with matching as well as tuition reimbursement.
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Company Overview