Customer Service Representative - German
The LEGO Group is a renowned company dedicated to creativity and play, and they are seeking a Customer Service Representative fluent in German and English. The role involves responding to consumer inquiries, building relationships, and solving problems in a fun and engaging manner during the peak season.
Responsibilities
- Respond to consumers in both English and German - spoken and written
- Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
- Adapt to a variety of shifts to ensure we provide an exceptional service
Skills
- Fluency in English and German, both spoken and written
- Ability to engage with consumers via phone and email
- Solid IT skills to support consumer requests
- Ability to adapt to a variety of shifts
- Energy and compassion in customer interactions
Benefits
- Performance based/discretionary bonus
- Equipment for hybrid working
- Full in-person training with an up to 4-week induction followed by on-the job support
- Hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Company Overview