Customer Service Representative I (Remote Phoenix, AZ)

Overview

This is a remote role that may only be hired in the following location: AZ We are looking for candidates who are within 50 miles of our location: 4950 S. 48th Street, Phoenix, AZ 85040 First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Associates have the opportunity to work remotely but that may be adjusted at any time based on business-related or performance-based reasons. Are you looking for a fun and exciting career in the Financial Services Industry? Are you someone who values integrity? Are you someone who wants to help valuable customers and resolve issues? Are you looking for stability? Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act. Hours of Operation: Mon-Fri 6am-6pm PST, Sat 7am-3pm PST, various full-time schedules available

Responsibilities

• Serves as an initial point of contact on banking inquiries and concerns.
• Provides support for existing and prospective clients via inbound telephone calls and live chat.
• Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
• Identifies cross-sell opportunities and makes referrals as appropriate.
• Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.

Qualifications

Basic Qualifications: High school diploma or GED with 1 year call center or customer service experience. Additional Requirements:

• Strong verbal and written communication skills.
• Working knowledge of PC-based software.
• Ability to work in multiple software applications at one time.
• Strong keyboard skills.
• Ability to multi-task in a fast-paced environment.
• Ability to display professionalism while interacting with others.

Other Preferred Qualifications:

• Call center experience.
• Bachelor’s degree.
• Financial Services experience.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.