Customer Service Representative - Work From Home
About the Opportunity We're seeking motivated individuals who are ready to build something long-term - not just fill a role. In this position, you'll connect with union members and their families, helping them understand and access benefit programs designed to support their financial well-being. This is a fully remote position, allowing you to work from anywhere while developing valuable skills in communication, client management, and leadership within a structured and supportive environment.
Key Responsibilities
Connect with members through a mix of inbound and outbound communication Schedule and lead virtual meetings to review benefit options Deliver clear, engaging presentations tailored to each client's needs Guide members through a simple enrollment and documentation process Keep detailed and accurate client records using digital systems Follow up professionally to ensure a smooth and positive experience Participate in ongoing training and development programs What We Offer Reliable weekly income with additional performance incentives Fully remote work with flexible scheduling options Hands-on training and one-on-one mentorship from day one Clear opportunities for advancement into leadership roles Health benefits available after qualification period Residual income opportunities for long-term growth A collaborative, team-driven environment focused on success and support Who We're Looking For Strong communicator who enjoys working with people Self-motivated, organized, and dependable Comfortable using tools like Zoom, email, and basic computer systems High school diploma required (additional education is a plus) Experience in customer-facing roles is helpful but not required