Customer Service Support Representative - Remote
Join careerzynith's dynamic Patient Customer Service team as a Customer Service Support Representative, working from the comfort of your own home! We're seeking a passionate and customer-focused individual to deliver exceptional experiences to our patients, doctors, and insurance carriers. As a valued member of our team, you'll have the opportunity to make a positive impact on people's lives while growing your career with a leading healthcare company.
About careerzynith
careerzynith is a leading healthcare company that is dedicated to improving patient outcomes through innovative diagnostic and therapeutic solutions. Our team of passionate professionals is committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our dynamic Patient Customer Service team. As a Customer Service Support Representative, you'll be part of a collaborative and supportive environment that values teamwork, innovation, and continuous learning.
Key Responsibilities
As a Customer Service Support Representative, you'll be responsible for providing exceptional customer experiences to our patients, doctors, and insurance carriers. Your key responsibilities will include:
* Responding to 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers, providing solutions to challenging billing issues.
* Initiating payment plans for patients with outstanding balances, ensuring a smooth and efficient experience.
* Utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
* Maintaining performance goals and striving for continuous improvement in a fast-paced environment.
* Becoming proficient in our processes after completing a structured training program, showcasing your ability to learn and adapt.
Requirements and Skills
To be successful in this role, you'll need to possess the following requirements and skills:
* High School Diploma or equivalent required.
* Previous medical and/or call center experience a plus.
* Excellent communication and organization skills.
* Proficiency in navigating multiple computer screens and applications.
* Alpha-Numeric data entry proficiency.
* Dedicated work-from-home space with a reliable internet connection (50 Mbps or higher).
What We Offer
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
* Competitive salary: $15.25-$21.00 per hour or state/local minimum wage, if higher.
* Quarterly variable bonus potential.
* Generous paid time off.
* Medical, Vision, and Dental Insurance Options.
* Flexible Spending Accounts.
* 401k and Employee Stock Purchase plans.
* No Charge Lab Testing.
* Fitness Reimbursement Program.
Schedule
Our Customer Service Support Representatives work a Monday-Friday schedule from 11am-8pm (EST). This flexible schedule allows you to balance your work and personal life while providing exceptional customer experiences to our patients, doctors, and insurance carriers.
How to Apply
Don't miss this opportunity to join our team and make a difference in the lives of our patients! Apply now and take the first step towards a rewarding career with careerzynith.