Customer Service Virtual Assistant 💬 | Remote DTC Brand 🌎
Company Overview: Our client is a fast-growing U.S. eCommerce brand that makes products people genuinely love—spanning wellness, lifestyle, and everyday essentials. Their team is small, remote, and super focused on giving customers the best experience possible. They're scaling quickly and looking for detail-oriented, reliable people to help us keep our customer service fast, friendly, and on point. You don’t need years of experience—just strong English skills, a reliable work ethic, and a willingness to learn. We’ll train you on everything else! Your Role: You’ll be the first point of contact for customers, responding to emails and social media comments using our scripts and systems. You’ll help resolve questions, build customer trust, and flag anything unusual to our internal team. You’ll: ✅ Respond to customer emails using our scripts and tone guidelines ✅ Monitor and reply to comments on social media ads ✅ Use basic customer service tools and Google Sheets (training provided!) ✅ Escalate issues based on our internal processes ✅ Stay consistent, calm, and professional in all communications You Bring: ✨ Excellent written and spoken English ✨ Attention to detail—you don’t miss steps ✨ Reliability—you’re online when you say you’ll be ✨ Patience & professionalism—especially with repetitive or challenging requests ✨ Basic tech comfort—email, docs, spreadsheets, and safe browsing habits ✨ Willingness to learn—open to feedback and improving every week Nice-to-Haves (but not required): 🎯 Experience in customer support or VA roles 🎯 Familiarity with tools like Zendesk, Gorgias, or Google Workspace 🎯 Background supporting online stores or DTC brands Role Details: 🕐 30 hrs/week Must be able to work a few hours every other weekend Required availability: 3–5 PM PST, Monday to Friday 💵 Pay: $6–$7 USD/hr (based on experience) 🌎 Location: Remote – LATAM preferred 🧠 Training provided – We’ll teach you the tools and systems! What You Get: 💻 Fully remote flexibility 🧠 Supportive training and team 📈 Opportunity to grow with a fast-moving brand 🌍 Diverse, friendly team environment 💬 Real impact on how customers experience our brand