Experienced Full Stack Data Entry Specialist – Call Center Representative

Join careerzynith, a leading retail pharmacy and healthcare company, in a dynamic and rewarding role as a Call Center Representative.

About careerzynith

careerzynith is a pioneering healthcare and retail company, dedicated to making a positive impact on people's lives through better health. With a rich legacy of over 100 years, careerzynith has grown to become one of the largest retail pharmacy chains in the United States, serving almost 10 million customers every day. Our mission is to provide an exceptional omnichannel experience, combining physical and digital platforms to deliver high-quality products and services to communities across the country.

Job Summary

We are seeking a reliable and detail-oriented individual to join our team as a Call Center Representative. This role is located at our Remote facility, where you will be responsible for handling high-volume customer inquiries, working under direct supervision, and performing various administrative tasks. As a Call Center Representative, you will be the face of careerzynith, providing exceptional customer service and support to our patients and customers.

Key Responsibilities

* Utilize careerzynith's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in other areas.
• Identify and escalate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent.

• Basic level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Basic web browsing skills to include opening a program, typing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive salary ($25-$35/Hour)

• Opportunities for career growth and professional development
• Dynamic and supportive work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Recognition and rewards for outstanding performance

Why Join careerzynith?

* careerzynith is a leader in the retail pharmacy and healthcare industry, with a rich legacy of over 100 years.

• We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
• Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) retirement plan, and paid time off and holidays.
• We are committed to making a positive impact on people's lives through better health.

How to Apply

If you are a reliable and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job