Field Support Specialist; On-Call

Position: Field Support Specialist (On-Call) Support daily operations, step in when needed, and keep the office running. Field Support Specialist (On-Call) Provide on-site coverage and operational support across client locations in San Francisco. This floating position supports business continuity when regular staff are out of the office or when additional project coverage is needed. Ideal for a dependable, service-driven professional who can adapt to different environments and maintain high service standards. Provide coverage when regular staff are out and support special projects as needed. Position based out of a designated home office and may require short-notice deployment to nearby client sites. What You’ll Do Focus on office services support, service delivery, and operational continuity.

• Mail & Shipping Operations
• Oversee incoming and outgoing mail and packages
• Log and track deliveries using chain‑of‑custody systems
• Distribute mail and notify employees of deliveries
• Process shipping requests and verify packing documentation
• Office & Facilities Support
• Assist with supply ordering and stocking common areas
• Support light facilities tasks and service requests
• Monitor and support copy/print equipment
• Assist with office moves and workspace transitions
• Set up and break down conference rooms as needed
• Reception & Client Support
• Provide front desk or concierge coverage as needed
• Answer and direct calls professionally
• Deliver consistent, high-level customer service to employees and visitors

What You Bring

• Strong communication and customer service skills
• Ability to multitask in a fast‑paced environment
• Working knowledge of MS Office and office technology
• Understanding of shipping and receiving procedures
• Ability to work independently with minimal supervision
• Flexible schedule with the ability to travel between client sites

Required

• High School Diploma or equivalent
• 6+ months of prior work experience preferred
• Strong organizational, time management, and problem‑solving skills
• Excellent written and verbal communication
• Ability to learn and navigate computer-based systems
• Professional demeanor with a customer‑service mindset
• Ability to work assigned hours and follow established policies

Preferred

• Experience in mailroom, office services, reception, or facilities support
• Familiarity with shipping/receiving processes and office equipment

Physical Requirements

• Regular walking, standing, bending, kneeling, and sitting for extended periods
• Ability to lift or move 40 lbs. frequently
• Ability to move packages via wheeled cart (up to 60 lbs. capacity)
• Manual dexterity to operate phones, copiers, and related office equipment

Travel None or negligible Other Duties Duties and responsibilities may change at any time with or without notice.

Compensation

The expected compensation is an estimate; the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI) No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in this part of the hiring process. Vacancy Status This posting is for an existing vacancy. Pay Range $21 - $22 USD

What We Offer

• Career Growth:

Opportunity to learn new skills or use a variety of them that may lead to other career opportunities.

• Learning & Development:

Promote a work culture of learning so you can develop to be the best at what you do.

• Recognition Programs:

Variety of recognition programs for all levels of employees.

• Benefit Offerings:

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit, Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, & Paid Time Off.

• Note:

Please inquire with Human Resources for benefit offerings per role as positions under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions across more than 22 countries. In North America, services include…