Fixed Operations Coach
Job Description:
- Audit operations and identify profit leaks
- Train advisors in real-world selling strategies
- Coach managers in leadership, accountability, KPI mastery, and execution
- Help teams transform not just numbers—but culture
- Deliver hands-on coaching and tactical implementation on-site with dealerships across the US and Canada
- Involved in virtual coaching and working shoulder-to-shoulder with dealerships in person
Requirements:
- 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck and car operations.
- A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams.
- A self-starter who thrives in varied dealership environments—adept at earning trust and commanding attention.
- Passionate about teaching and mentoring: you’ve mastered the real-world systems under pressure.
- Excellent communication skills; comfortable leading training sessions and working with all personalities.
- Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada).
Benefits:
- Partnering with a respected leader in automotive coaching and fixed ops growth
- Receive training in our proprietary service systems and tools
- Collaborate with a team of high performers who value autonomy, integrity, and results
- Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships