Full Time Call Center Representative
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. They are seeking a Full Time Call Center Representative to work directly with consumers to help them obtain new policies in a call center setting.
Responsibilities
- Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances
- Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies
- Calculates and/or quotes premium rates for recommended policies
- Develops and maintains thorough product knowledge
- Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
- Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
- Follows scripts and designated sales processes to complete sales in a compliant and effective manner
- Actively participates in training and coaching on an ongoing basis to improve performance
- Other duties may be assigned
Skills
- Life and/or Health insurance license
- Ability to communicate professionally with customers
- Ability to explain policies and show value of brand(s) represented
- Ability to calculate and/or quote premium rates for recommended policies
- Ability to develop and maintain thorough product knowledge
- Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
- Ability to utilize client and/or company-provided computer systems for accurate and timely data entry
- Ability to follow scripts and designated sales processes to complete sales in a compliant and effective manner
- Willingness to actively participate in training and coaching on an ongoing basis to improve performance
Benefits
- Uncapped monthly bonuses
- Paid Training
- Paid Time Off and Holidays
- Professional & Fun Culture
- Full Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work Location: Hybrid and Remote
Company Overview