Intake Specialist II
Company Lumicera Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 7pm CT Remote Work Notification ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming. Hiring Manager : Full Name: First Last Victoria De Vivo
Overview
Due to growth, we are adding a Intake Specialist II to our team. Under direction from the Supervisor, Specialty Pharmacy Services and pharmacists in the Specialty Pharmacy, the Intake Specialist II is primarily responsible for enrolling new Specialty Pharmacy patients and ensuring that all pertinent patient information is contained within the record. Patient information shall include demographics, allergies, medication history, comorbidities, and payer information. The Intake Specialist II’s main objective is to place phone calls to new and existing patients, answer phone calls and contact the doctors and patients via fax or phone or other communication means. The Intake Specialist II is also responsible for accurately translating prescription information and all other information obtained to dispense the medication into the pharmacy dispensing software, as well as facilitating copay assistance and billing issues. The Intake Specialist II may also be responsible for obtaining information and assisting providers and insurance companies in triaging prior authorizations for patients of the specialty pharmacy. The Specialty Pharmacist is accountable for verifying the prescription entry. This position will function with and assist any other area in the facility as needed with regard to pharmacy technician type duties. Is this you? Find out more below!
Responsibilities
How do I make an impact on my team? Responsible for placing phone calls to new and existing Specialty Pharmacy patients Responsible for enrolling patients into specialty services which may include, patient care management, copay assistance programs or foundations Responsible for answering the inbound calls from patients, prescribers, and other healthcare professionals Responsible for contacting doctors to obtain necessary information Responsible for managing the assigned workflow queues Responsible for accurate and thorough documentation of information and prescription order set up Addresses outstanding balances and manufacturer copay programs and credit cards The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee Other duties as assigned
Qualifications
What our team expects from you? High school diploma or GED required National CPhT and/or registration/licensure required per employee’s residing state’s requirements Must attain CPhT certification, through PTCB, within 12 months of hire Minimum five years pharmacy support experience or healthcare environment experience preferred Minimum 5 years pharmacy technician experience Ability to work scheduled hours, shifts may vary based on department needs. Hours of operation are 8am to 7pm Monday thru Thursday and 8am to 6pm on Friday Participate in, adhere to, and support compliance program objectives The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Lumicera? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! #LI-Remote Pay Range USD $20.19 - USD $23.75 /Hr.