Kubernetes Support Engineer

Kubernetes Support Engineer Horsham, Pennsylvania or Remote 9 months Contract Job Responsibilities: Monitor the environment health, and drive improvements to enhance availability and performance Drive technical team members to restore services in an expedited manner Take a lead role in technical problem solving Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability) Coordinate root cause analysis efforts for permanent resolution on all incidents Identify opportunities for automation and operational efficiencies Ensure support readiness prior to the deployment of any change to the production environment Customer service orientation is a key to success - on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals Create and share technical knowledge documentation Provide release support for code deployments Ability to adapt both written and oral communications to a variety of different audiences Ability to work independently and as part of a team to complete assigned tasks Mentor other team members - providing training and technical direction as needed. Required Qualifications: 4+ years of technical applications support preferably with docker and container management systems Strong troubleshooting and analysis skills ITIL experience including incident, change and problem management Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time Ability to anticipate and drive change Possess strong technical aptitude, and ability to quickly learn/adopt new processes and technologies Strong communication skills.