Library Assistant III

Are you passionate about connecting people with information and resources? Do you have experience working in a library and a strong understanding of library operations? The City of San Diego is seeking a Library Assistant III to join our dedicated team. As a Library Assistant III, you will play a crucial role in providing exceptional customer service, organizing and maintaining library materials, and assisting patrons with research and technology needs. We are looking for a detail-oriented, organized, and customer-focused individual with excellent communication and problem-solving skills. If you are ready to make a positive impact in our community and help others access valuable knowledge and resources, we encourage you to apply for this exciting opportunity. Provide exceptional customer service to library patrons by assisting with inquiries, providing resource recommendations, and resolving issues in a timely and friendly manner. Organize and maintain library materials, including shelving, cataloging, and processing new items. Assist patrons with research and technology needs, including navigating databases and online resources, troubleshooting technology issues, and providing instruction on library equipment. Utilize strong understanding of library operations and procedures to perform tasks such as checking materials in and out, issuing library cards, and collecting fines. Collaborate with other library staff members to plan and implement programs and events for the community. Maintain accurate records and reports of library activities and statistics. Stay up-to-date on library policies, procedures, and resources to accurately assist patrons and provide information to staff. Serve as a knowledgeable resource for community members, schools, and organizations seeking information about library services and resources. Assist with the training and supervision of library volunteers and student workers. Act as a liaison between patrons and library management, relaying feedback and suggestions for improvement. Handle sensitive and confidential information with discretion and professionalism. Continuously strive to improve customer service and find new ways to enhance the library experience for patrons. Maintain a neat and organized work environment, ensuring that all materials and equipment are properly stored and maintained. Attend meetings and trainings as required to further develop skills and stay informed about changes in library operations. Adhere to all safety and security procedures to protect patrons, staff, and library assets. City of San Diego is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.