Loan Processing Associate I

Windsor Advantage, an affiliate of Capital Bank N.A., is a leading Lender Service Provider offering comprehensive outsourced lending platforms. The Loan Processing Associate is responsible for managing the loan application lifecycle and ensuring compliance with SBA regulations while providing excellent customer service.

Responsibilities

• Manages the entire loan application lifecycle, from initial intake to final closing. This includes collecting and verifying borrower documentation, ensuring completeness, conducting due diligence tasks, and coordinating with Loan Officers and Underwriters
• Maintains meticulous attention to detail to ensure adherence to all SBA regulations, program guidelines, and bank policies throughout the loan process
• Distribute, collect, and review loan application processing checklist to obtain SBA Authorization and loan closing
• Exhibit in-depth understanding of SBA rules/regulations and develop an ability to utilize this knowledge to independently create unique solutions and thoughtful structures
• Acts as a liaison and manage critical relationships with borrowers, financial intermediaries, lenders, Windsor management and the SBA throughout the loan lifecycle using effective communication with a high attention to detail
• Prepares comprehensive loan packages with all necessary financial documents, business plans, and supporting materials for underwriting review and approval
• Manages and facilitates the loan closing process, ensuring all documents are signed, conditions are met, and funding is disbursed smoothly
• Assists with servicing of funded loans, such as collecting information for ongoing compliance
• Stay updated on current SBA loan programs and industry trends, researching competitor offerings as needed
• Submit 4506-C to the IRS and complete tax verifications upon return
• Order and review any necessary third-party reports as needed
• Effectively manage and interface with third party vendors
• Work with lender and borrower on SBA screen outs. Interface directly with SBA loan specialist staff
• Prepare and/or review SBA authorization once received, depending on processing method, and interface with lender’s closing counsel
• Special Projects assigned as necessary
• Actively contribute to weekly department meetings to identify, discuss, solve, and implement department process improvements
• Adhere specifically to all company policies and procedures, Federal and State regulations, and laws
• Responsible for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities
• Perform other duties as required

Skills

• Bachelor's degree in finance, business administration, or a related field required
• 1-2 years experience in a role within administration, finance, or a similar industry
• Experience managing multiple tasks while delivering the highest levels of customer service with minimal supervision
• Experience with loan processing and loan closings
• Knowledge of commercial loan products and/or basic accounting
• Must have ability to understand all business processes within the bank
• Knowledge of computer systems as they relate to lending activities, including Microsoft Office Suite to include Word, Excel and Outlook is a must
• Must have excellent communication skills, both verbal and written
• Excellent interpersonal skills to build strong relationships with borrowers and internal teams
• Must have strong analytical and problem-solving skills to identify and resolve any loan processing issues
• Must demonstrate resourcefulness, strong organization, and meticulous attention to detail, coupled with excellent multitasking abilities and effective prioritization skills
• Experience with SBA rules/regulations preferred
• A working knowledge of commercial credit principles and pertinent laws is preferred

Benefits

• Yearly annual target bonus based on individual performance
• Hybrid role expected to work in office Monday, Wednesday, and Thursday. You will be able to work remotely on Tuesday and Friday
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Paid Parental Leave
• Employee Recognition Program
• Leadership Program
• Tuition Reimbursement Program
• Employee Bank Checking Account
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Company Overview