Ongoing Support | Level One
Role Overview We are seeking a knowledgeable and client-focused professional to provide functional support and troubleshooting for Sage Intacct users. This role involves diagnosing and resolving application issues, guiding clients through workflows, and delivering remote training to ensure effective use of core modules. A preferred candidate will collaborate closely with internal teams to resolve complex problems, contribute to internal knowledge bases, and identify areas for process improvement. This position is ideal for someone who thrives in a fast-paced, client-driven environment and is passionate about enabling others through technology and training.
Key Responsibilities
Provide functional support and troubleshooting for core Sage Intacct modules, including GL, AP, AR, Cash Management, and Purchasing. Diagnose and resolve configuration errors, workflow disruptions, and other break/fix issues. Respond promptly and professionally to client inquiries via email, phone, and virtual meetings. Deliver one-on-one and small-group training on Sage Intacct workflows, best practices, and system navigation. Collaborate with internal teams to escalate and resolve complex issues efficiently. Document solutions and contribute to internal knowledge base articles and training resources. Identify recurring issues and recommend process improvements or additional user training. Stay current on Sage Intacct updates and release changes that impact system support. Requires Skills and Experience Minimum of 2 years’ experience with Sage Intacct, ideally in a support or consulting capacity Strong grasp of core accounting principles and financial processes Proven ability to troubleshoot application issues and resolve client concerns effectively Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical users Highly organized and detail-oriented, with strong time management skills Experience facilitating remote training sessions and developing user-facing documentation Familiarity with industry-specific use cases in construction, real estate, or the nonprofit sector (preferred but not required) Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.