Operations Manage
The Grady Group is partnering with a leading beauty brand that is a leader in innovative, consumer-driven beauty and personal care solutions.
About the Role
We are seeking a highly organized and results-driven Operations Manager to oversee their third-party logistics (3PL) partner and manage all aspects of inbound and outbound freight. This role is critical in ensuring efficient supply chain operations, optimizing costs, and delivering best-in-class service levels to our customers and retail partners. Responsibilities 3PL Management
- Serve as the primary point of contact for all 3PL operations
- Oversee daily warehouse operations including receiving, storage, order fulfillment, and shipping
- Monitor and enforce SLAs, KPIs, and compliance standards
- Lead regular business reviews and drive continuous improvement initiatives
- Troubleshoot operational issues and implement corrective actions Order Management
- Own the full order lifecycle order intake, validation, allocation, fulfillment and invoicing
- Ensure EDI and manual orders are processed accurately
- Resolve order discrepancies, chargebacks, shortages and routing issues
- Ensure compliance with retailer/vendor requirements (routing guides, labeling, ASN accuracy)
- Identify and implement process improvements to drive efficiency and accuracy
- Lead automation initiatives Outbound Logistics (Freight Out)
- Oversee order processing, picking, packing, and shipment execution
- Ensure on-time, accurate delivery to customers and retail partners
- Manage parcel, LTL, and FTL carrier relationships
- Monitor shipping performance, chargebacks, and service levels Inventory & Systems Management
- Partner with 3PL to maintain accurate inventory levels and reporting
- Reconcile discrepancies and lead cycle count/physical inventory processes
- Leverage WMS, ERP, and TMS systems to improve visibility and efficiency Analytics & Reporting
- Track and report on KPIs including OTIF, fill rate, inventory accuracy, and freight cost
- Analyze operational data to identify trends, risks, and opportunities
- Build dashboards and provide regular updates to leadership Cross-Functional Collaboration
- Partner with Sales and Finance Teams
- Support new product launches, retailer requirements, and seasonal demand spikes
- Ensure alignment between demand planning and fulfillment execution Qualifications
- 5–8+ years of experience in logistics, supply chain, or operations management
- Strong experience managing 3PL providers and warehouse operations
- Deep understanding of freight (inbound/outbound), carrier management, and distribution
- Experience with WMS/ERP systems (e.g., NetSuite, SAP, Manhattan, etc.)
- Strong analytical, problem-solving, and negotiation skills
- Excellent communication and stakeholder management abilities Preferred Skills
- Experience in beauty, CPG, retail, or relevant industry
- Experience working with major retailers (e.g., Ulta, Walmart, Target, CVS, Amazon) Apply To this Job