Patient Care Coordinator (PCC)
About the position Join a well-established gastroenterology practice where you’ll play an important role in supporting patient care and keeping daily operations running smoothly. We’re looking for a dependable, organized team member who enjoys working with patients and collaborating with others. This role will split time between our two offices, located in Berkeley and Walnut Creek.
Responsibilities
- Prepare and maintain patient charts and documentation
- Verify insurance and assist with prior authorizations
- Answer calls, respond to messages, and manage incoming faxes
- Schedule procedures and coordinate with surgical centers
- Review and communicate patient results using Epic EHR
- Collect co-pays and assist with account balances
- Provide occasional front desk or call center support
- Assist with additional tasks as needed
Requirements
- Minimum 2 years of healthcare experience
- Experience with Epic EHR required
- Familiarity with PPO, HMO, and Medicare insurance plans
- Knowledge of HIPAA and medical terminology
- Ability to travel between Berkeley and Walnut Creek offices
Nice-to-haves
- GI experience a plus
Benefits
- Medical through Anthem Blue Cross PPO
- Low-Cost Dental and Vision
- Medical FSA & HSA
- Basic Life & AD&D Insurance
- Long Term Disability
- 401K plan with an employer contribution
- Access to Financial Advisors
- Identity Theft Program
- Paid Time Off
- Company Paid holidays
- Life Assistance Program
- Commuter & Parking Benefits
- Secure Travel Services
- Healthy Rewards Program
- Will Preparation Program
- Discounts for Cellular phone
- Discounts for Gym memberships
- Optional Life & AD&D Insurance
- Aflac Supplemental Insurance
- Pet Insurance