Patient Care Coordinator (PCC) – Patient Support Programs

Patient Care Coordinator (PCC) – Patient Support Programs About PSPSync: PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, specializing in innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We are committed to delivering seamless, patient-centric support that drives outcomes for patients, healthcare providers, and our pharmaceutical partners. Role Summary The PCC is responsible for delivering end-to-end patient support within PSPSync patient support programs, ensuring a seamless experience from enrollment through reimbursement, treatment coordination, and adherence support. Working collaboratively with the central PSP team and under the direction of the Clinical Manager, the PCC provides high-quality, patient-centered support while maintaining operational efficiency, accuracy, and strong relationships with healthcare providers and partners.

Responsibilities

Patient Journey Management Manage the full patient lifecycle, including enrollment, reimbursement navigation, treatment coordination, and adherence support. Conduct routine follow-ups and proactively support patient adherence and persistence. Educate patients on program services, financial assistance options, and next steps in their treatment journey. Reimbursement & Access Support Navigate public and private reimbursement pathways to support timely patient access to therapy. Identify and address barriers to access, escalating complex or high-risk cases as appropriate. Coordinate with pharmacies, clinics, and payers to facilitate approvals and treatment initiation. Clinical & Operational Coordination Collaborate with Clinical Managers for guidance on complex cases and clinical considerations. Coordinate treatment logistics with healthcare providers, clinics, and specialty pharmacies. Support continuity of care across regions, including managing caseloads dynamically based on volume and program needs. Documentation & Compliance Maintain accurate, complete, and timely documentation in PSPSync’s CRM system. Ensure all activities comply with program SOPs, privacy regulations, and quality standards. Stakeholder Engagement Build and maintain strong relationships with prescribers, clinic staff, and external partners. Communicate effectively with patients and healthcare providers to ensure clarity and alignment. Provide feedback from the field to support continuous improvement of program processes and service delivery. Continuous Improvement Identify trends, challenges, and opportunities to enhance patient experience and program efficiency. Participate in team discussions, training, and process improvement initiatives. Key Competencies Patient-Centric Care – delivers empathetic, high-quality support tailored to individual patient needs. Reimbursement Expertise – strong understanding of Canadian public and private access pathways. Communication & Relationship Management – builds trust with patients, providers, and partners. Organization & Time Management – manages dynamic caseloads and competing priorities effectively. Problem-Solving & Critical Thinking – identifies barriers and implements solutions proactively. Adaptability – works flexibly across regions and changing program demands. Technical Proficiency – skilled in CRM systems and digital tools. Compliance & Accuracy – maintains high standards for documentation and regulatory adherence. Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy