Patient Engagement Coordinator

Title: Patient Engagement Coordinator Employee Type: Full-Time Location: United States, Remote Schedule: Monday through Friday, 8:30 a.m. - 5:00 p.m. PST Pay Range: $20 - $23 per hour Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k About CRMS by DocGo: Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise. Responsibilities: Responsible for accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin.net, CareLink, Biotronik, and Latitude. Contacts via telephone non-compliant patients and attempts to uncover the reasons for non-compliance. Works in sync with the patient and/or patient’s care team in order to resolve patient non-compliance issues. Troubleshoots and monitors all patient care systems to ensure the programs and technology is working properly to ensure full compliance. Documents all compliance activities and compliance issues needing to be addressed. Regularly provide reports to Partners regarding compliance activity and any areas of concern; reports serious issues of compliance immediately. Provides patient education as needed in order to support the patient’s care team to ensure proper monitoring of the patient as it relates to compliance. Maintain knowledge of new developments in device technology that may enhance the compliance of patient monitoring. Be a resource for compliance of remote device management for the practice physicians and clinical staff. Resolves other issues appropriate to position. Responsible for contributing to company oversight and information security functions May be required to perform other duties as assigned. Qualifications: Must be able to learn the transmitter hardware systems associated with Medtronic, Abbott, Boston Scientific and Biotronik. Strong patient education skills Excellent phone demeanor Self-Starter and capable of working independently at home. Must be patient, empathetic, reliable and flexible. Strong interpersonal and writing/communication skills. Excellent documentation/reporting skills. Demonstrates professionalism in all interactions to create a positive experience. Understanding of all HIPAA regulations and the need to strictly adhere to them. Demonstrates empathy to those served. Proficient in Excel and Microsoft Suite Able to juggle multiple tasks at the same time Preferred Qualifications: Pacemaker & ICD follow-up experience is preferred not required. Physical Requirements: Remote office work with prolonged periods sitting at a desk and working on a computer. Viewing monitors for long periods of time Ability to use various office equipment such as copiers, fax machines, phones. EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.