Patient Relations Representative
Work Schedule: 100%, day shift working Monday – Friday from 8:00 am – 5:00 pm. This position is remote. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Use your excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. We are seeking a Patient Relations Representative to: Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff). Manage grievances/complaints and other cases with low to moderate complexity. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
Qualifications
Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field Required Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field Preferred Work Experience 6 months of experience in customer service handling service recovery and/or dispute resolution Required 1 year of patient contact, health care related experience Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Job Description
UW Hospital and Clinics benefits