Product Manager (Software Services)

This is a remote position. We build custom software for founders and product teams across the UK, the EU, and North America — Loyalty, Hospitality, and B2B SaaS. You'll take ambiguous client briefs, define what should actually get built, and make sure delivery doesn't drift from that definition. This role is 80% product thinking, 20% delivery discipline. If your default mode is tracking tasks rather than shaping outcomes, this isn't the role for you. What you own Discovery — run structured sessions with non-technical clients, challenge assumptions, and define what's worth building and what isn't Specification — produce BRDs, user stories, and acceptance criteria that engineering can act on without a follow-up call. Your spec is your reputation. Scope — set it, defend it, and catch creep before it becomes a conversation about budget Prioritization — make hard calls when time, money, or tech forces a trade-off. You have a point of view and you can back it. Translation — bridge client intent and engineering reality without losing either side Delivery ownership — timelines, risks, and blockers are yours to surface early, not explain later. Requirements 3–5 years in a product or BA role inside a software services or consulting company — not in-house product, not pure coordination Has produced real discovery outputs: BRDs, user stories, feature specs — not Jira hygiene Client-facing by default — comfortable running discovery calls, pushing back on scope, and writing directly to clients without a filter Written English that's client-grade — every doc, update, and message you send represents RaftLabs Async-first discipline — you move work forward without meetings, and you don't need to be chased Actively and efficiently uses Claude, ChatGPT, or equivalent AI tools as part of daily workflow — for drafting specs, structuring discovery notes, stress-testing requirements, or accelerating research. Not theoretical. Show us how. Delivery layer (secondary but real) Sprint planning, timeline management, stakeholder updates Cross-functional coordination — dev, design, QA Change request handling with scope and budget awareness Pre-sales scoping and effort estimation support Hard filters — don't apply if Your PM experience is entirely internal — no external client delivery You're waiting for requirements to be handed to you before you start thinking You've never written a spec or BRD from scratch AI tools are something you "plan to use more" rather than something already in your stack You need daily check-ins to stay on track Benefits 5-Day Work Week — Enjoy a healthy work-life balance. Fully Remote Team — Work from anywhere in India with teammates across the country. Your Space, Your Way — Set up your workspace the way you like. No Commute, Ever — Save time and energy by working from home. Flexible Work Schedule — We focus on productivity and quality deliverables, not time tracking. You choose when and how you work. Annual Offsites & Team Catch-ups — Connect, collaborate, and unwind with the team through in-person meetups and offsite events.