[Remote] Account Engagement Manager
Note: The job is a remote job and is open to candidates in USA. Payoneer is a global financial platform that connects underserved businesses to the global economy. They are seeking an Account Engagement Manager to drive proactive engagement across a large portfolio of SMB customers, focusing on product adoption, growth, and retention.
Responsibilities
- Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach
- Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach
- Identify growth opportunities and expansion signals, including cross-sell and increased product usage
- Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios
- Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights
- Maintain accurate and up-to-date customer data and engagement tracking in CRM systems
- Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies
- Support inbound customer needs and respond to key signals with timely, relevant outreach
- Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies
Skills
- 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role
- Experience managing large customer portfolios in a scaled or tech-touch model
- Strong understanding of customer lifecycle, adoption, and retention drivers
- Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale
- Highly data-driven, with the ability to interpret customer signals and translate them into actions
- Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows
- Strong organizational skills and ability to prioritize across many accounts simultaneously
- Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment
- Experience working with SMB customers, particularly in cross-border payments, fintech, or ecommerce
- Familiarity with tools like Salesforce, Salesloft, or customer engagement platforms
- Experience with data analytics or BI tools
- Background in payments, banking, or financial services
Company Overview