[Remote] Account Manager, Flex Pay
Note: The job is a remote job and is open to candidates in USA. Upgrade, Inc. is a fintech company focused on improving customers' financial well-being through innovative financial products. They are seeking an experienced Account Manager for their Flex Pay team to manage relationships with retail and e-commerce merchant partners, ensuring their success and growth through effective collaboration and support.
Responsibilities
- Manage day-to-day relationships with strategic retail and e-commerce merchant partners
- Support merchant onboarding, implementation, and ongoing account growth initiatives
- Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution
- Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement
- Coordinate promotional campaigns, launches, and operational updates with partners
- Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders
- Track account activity and maintain organized reporting within CRM
- Bring a collaborative, proactive, and positive approach to supporting both merchants and internal teams
Skills
- 8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role
- Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts
- Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity
- Strong communication and relationship-building skills
- Experience using AI tools in day-to-day work to improve productivity and communication
- Comfortable working cross-functionally with both business and technical teams
- Tech savvy with the ability to collaborate effectively with implementation teams
- Fast learner who can adapt quickly in a high-growth environment
- Organized, proactive, and solutions-oriented
- Positive attitude and strong team-player mentality
- MBA or relevant advanced degree in business, strategy, or related field preferred
- Experience working with payment platforms, fintech, BNPL, or SaaS products
- Experience working in fast-paced startup or high-growth company environments
Benefits
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
- Uncapped variable compensation
- Equity
- Benefits
Company Overview
Company H1B Sponsorship