[Remote] Client Services Escalation Analyst
Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, fostering a values-driven community. They are seeking a Client Services Escalation Analyst responsible for managing customer escalations, ensuring customer satisfaction, and providing critical thinking and problem-solving support.
Responsibilities
- Manage customer escalations and ensure customer satisfaction
- Provide critical thinking and problem-solving support
- Communicate effectively with clients and team members
- Maintain professional etiquette and organizational abilities
Skills
- Bachelor's degree in business, Management, or a related field
- 3-5 years of experience in client services or a related role
- Communication
- Critical Thinking
- Customer Relationship Management (CRM)
- Independent Judgment
- Problem Solving
- Professional Collaboration
- Customer Service Certification
- CRM Certification
- Critical Thinking Certification
Benefits
- Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.
Company Overview