[Remote] Cloud Service Desk Engineer
Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client, handling complex and escalated engineering tickets related to cloud identity and remote access.
Responsibilities
- Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access
- Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement
- Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments
- Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment
- Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments
- Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms
- Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns
Skills
- Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
- 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
- 6+ years performing engineering (not help desk) functions in enterprise environments
- Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
- Experience engineering conditional access policies, role-based access, and identity-aware network access controls
- Experience supporting VDI environments and remote access connectivity for Windows and macOS users
- Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment
- Experience working under formal change control, audit, and security governance processes
- Microsoft certifications in identity, endpoint management, or cloud administration
- Experience with Microsoft Sentinel for cloud identity and access telemetry
- Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID
- Must possess or be eligible to obtain and complete a government security screening and/or a Secret security clearance
- Active Top Secret (TS) clearance required
- Must be a U.S. Citizen
Benefits
- Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
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