[Remote] Contact Center Representative - Remote

Note: The job is a remote job and is open to candidates in USA. Pelican Credit Union is the largest state-chartered credit union in Louisiana, serving over 78,000 members nationwide. They are seeking a Remote Contact Center Representative to provide exceptional member service over the phone, assist with financial needs, and promote Credit Union products and services.

Responsibilities

• Answering member phone calls and providing first-call resolution on various financial issues
• Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals
• Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues
• Accurately processing member transactions over the phone
• Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies

Skills

• A High School Diploma or equivalent
• 1 year of customer service experience
• Must meet the requirements for our Telecommuting Program
• Excellent oral, written, and telephone communication skills
• Strong problem-solving and member service skills
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT

Benefits

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Company Overview