[Remote] Credit & Collections Analyst
Note: The job is a remote job and is open to candidates in USA. Zayo Group is a company that provides mission-critical bandwidth to impactful organizations, utilizing an extensive network across North America and Europe. They are seeking a Credit & Collections Analyst to manage credit and collections functions for an assigned portfolio, ensuring customer satisfaction and achieving cash collection goals.
Responsibilities
- Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices
- Follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methods
- Analyze customer invoices to ensure contract terms and conditions are being followed
- Cash applications and adjustments to specific accounts as provided by Treasury backup
- Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around
- Gather credit and/or collections reference information, as required when needed
- Complete ad hoc projects and related deliverables, as assigned
- Proven ability to manage competing priorities under tight deadlines
- Understand/ review customer’s claims and able to find quick resolution
- Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
- The ability to effectively answer questions and resolve issues with limited information
- Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries
Skills
- Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices
- Follow up to customers within a 'customer focused' framework; leading to the resolution of payment issues, by proactive Identification and resolution methods
- Analyze customer invoices to ensure contract terms and conditions are being followed
- Cash applications and adjustments to specific accounts as provided by Treasury backup
- Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around
- Gather credit and/or collections reference information, as required when needed
- Complete ad hoc projects and related deliverables, as assigned
- Proven ability to manage competing priorities under tight deadlines
- Understand/ review customer's claims and able to find quick resolution
- Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
- The ability to effectively answer questions and resolve issues with limited information
- Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries
- Must have strong general knowledge of the billing and collections process cycles
- Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills
- Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines
- Ability to work effectively in a matrix organization using interdepartmental communication
- Strong negotiation skills and use solid judgment in changing a customer's objections into a commitment to pay
- Experience with dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
- Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred)
- Experience in a multi-functional role and using multi-company accounting software package – Oracle Preferred
- Complete use and functionality of the Microsoft 2010 Office product suite
- Advanced level Excel experience is required
- Dispute resolution for Fortune 500 customer accounts is highly desired
- 4 year college degree preferred, but not required in Accounting, Business or equivalent experience
Benefits
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
- Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview
Company H1B Sponsorship