[Remote] Customer Care Representative
Note: The job is a remote job and is open to candidates in USA. iPourIt is a pioneering technology company that revolutionized beverage service with its self-pour systems. The Customer Care Representative serves as the first point of contact for clients, providing technical support and ensuring exceptional customer experiences.
Responsibilities
- Provide Tier 1–2 technical support via phone, email, and ticketing systems
- Troubleshoot Windows, hardware, software, and basic networking issues
- Assist with maintaining our beverage database, including product images, descriptions, and updates
- Document customer issues and resolutions within our ticketing platform
- Escalate complex issues to internal teams when necessary
- Support system updates and help ensure client systems remain operational
- Participate in an emergency on-call rotation (approximately one week every five weeks)
Skills
- 1–3 years of experience in IT support, help desk, technical support, or a related customer-facing technical role
- Strong troubleshooting and problem-solving skills
- Experience working with Windows 10 and Windows 11
- Basic networking knowledge, including IP addressing, subnet masks, and command-line tools
- Excellent verbal and written communication skills
- Strong customer service mindset with a focus on delivering exceptional customer experiences
- Strong organizational skills and attention to detail
- Ability to learn new technologies quickly and adapt in a fast-paced environment
- Must be at least 21 years of age
- SQL Server knowledge or experience writing basic queries
- Experience using Zendesk, RingCentral, or similar support platforms
- Previous experience in hospitality, restaurant technology, POS systems, or beverage-related industries
Benefits
- Full-time position with overtime opportunities
- Fully remote schedule working four 10-hour shifts (Wednesday–Saturday)
- Healthcare benefits
- Career growth opportunities within a growing technology company
- Collaborative, supportive, and team-oriented culture
Company Overview