[Remote] Customer Education Program Manager

Note: The job is a remote job and is open to candidates in USA. Ashby is building the next generation of enterprise software, focusing on improving the hiring process for talent leaders and recruiters. They are seeking a Customer Education Program Manager to own the development of customer-facing educational content, ensuring it is practical and aligned with customer needs.

Responsibilities

• Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
• Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it
• Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today
• Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters
• Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time
• Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences
• Help us explore adjacent formats when useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning moments
• You'll manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing content
• Build a new Academy course that helps customers adopt a new Ashby feature or module
• Turn product and SME input into a practical playbook tied to a real recruiting outcome
• Record voiceover for a customer-facing learning asset
• Audit and refresh an existing course after a product change so it reflects how Ashby works today
• Partner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand it
• Experiment with lighter-weight format when a full course isn't the right answer

Skills

• You already know Ashby well
• You understand how its workflows are structured, where users can get stuck, and what it takes to use it effectively
• Formal customer education experience isn't required
• What matters is Ashby fluency and the ability to translate that into coaching and content
• You've taught something complex before
• You can juggle multiple projects
• You're a strong writer
• You're comfortable recording voiceovers
• You own work end-to-end
• You work well with subject matter experts
• You have good judgment about scope
• Traditional customer education experience isn't required
• The background that matters most is hands-on Ashby experience — as a recruiter, a recruiting ops practitioner, an implementation specialist, a CSM, or someone who has simply used Ashby deeply enough to teach it
• If you've owned meaningful work with real autonomy, improved how something gets taught or documented, and cared about outcomes over optics, you'll likely feel at home here

Benefits

• Offers Equity
• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to work with a product that our customers are genuinely excited about.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• $100/month education budget with larger development opportunities supported through manager approval.
• Extended health benefits for you and your dependents (subject to availability with our Employer of Record).
• Generous equipment, software, and office furniture budget.

Company Overview