[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. SkillOnNet is a leading company in the iGaming entertainment industry, committed to providing a trustworthy experience for its customers. The Customer Support Representative will be the primary point of contact for players, delivering high-quality support and guidance on account, product, and gameplay-related inquiries.
Responsibilities
- Effectively communicating with customers in their designated language
- A high emphasis on quality, with particular attention to detail and accuracy
- Providing an outstanding client experience and resolving issues on first contact
- Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
- Escalating requests where needed
- Thoroughly investigating player concerns
- Promoting a “Safer Gaming” philosophy
- Staying UpToDate on rules, processes, and licensing needs
- Contributing to collective effort by achieving necessary results
- Go above and beyond when engaging customers
- Taking part in the Onboarding Programs
Skills
- English fluency
- Strong communication/public relations along with active listening skills required
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required
- Ability to perform under pressure
- Accountability and conscientiousness
- Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data
- Proficiency in the Spanish language will be considered as an advantage but not a requirement
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training
Benefits
- Excellent work environment
- Attractive salary package
- Monetary vouchers on Birthdays and other special occasions
- Option to enrol in Company's medical insurance plan
- Exciting company activities including monthly corporate gatherings, competitions, daily snacks and many other activities.
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations.
Company Overview