[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. WEX Health, Inc. is a company focused on providing healthcare solutions, and they are seeking a Customer Service Specialist to be the primary point of contact for customers. This role involves answering inquiries related to account maintenance, billing, and technical support across various channels, including phone and email.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation
• Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance
• Troubleshoot and guide customers through WEX online platforms and mobile applications
• Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution
• Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce)

Skills

• High School Diploma or GED
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime
• Must successfully pass a background check
• This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security
• Candidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling
• Positive, professional attitude and excellent phone etiquette
• Ability to learn and master new, complex systems quickly
• Strong verbal and written communication skills
• Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
• A history of working successfully in a collaborative team environment

Benefits

• Commission under the terms of an applicable plan
• Quarterly or annual bonus based on their role and applicable plan
• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement

Company Overview