[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. runZero is a company focused on innovative solutions for vulnerability management, providing accurate visibility into assets and exposures across various environments. They are seeking a Customer Success Engineer to support mid-market customers by understanding their technical needs, leading deployments, and nurturing relationships. The role involves collaboration with sales, product, and engineering teams to advocate for customer needs and improve product documentation.

Responsibilities

• Coordinate and assist in the deployment of the runZero Platform for assigned customers
• Guide technical conversations to align platform features and functionality with the specific business needs of your customers
• Proactively investigate and resolve support tickets, ensuring timely and accurate communication with customers
• Build and refine technical documentation to improve the customer self-service experience and internal knowledge sharing
• Partner with the Sales team to nurture long-term customer relationships through regular check-ins and consistent engagement
• Be the voice of the customer by capturing feedback and product requests, and advocating for their needs with Product and Engineering
• Develop custom integrations and automation scripts to support customer needs

Skills

• Working knowledge of the OSI model, TCP/IP, and network protocols (e.g. SSH, SNMP, HTTP)
• Foundational knowledge of cybersecurity concepts, such as attack surface management, endpoint protection, and vulnerability management
• Comfort working with Linux or macOS command line interfaces
• Strong analytical and problem-solving skills (must be able to find answers to technical questions through manual testing, review of code, and documentation)
• Foundational knowledge in at least one programming language and a strong desire to build upon this skill set
• The ability to clearly explain technical concepts to both technical and non-technical stakeholders
• Strong interpersonal skills with the ability to 'read between the lines' of customer feedback to identify underlying needs

Benefits

• Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
• RunZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
• 401(k): We match 4% of 401(k) contributions
• Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
• Paid parental leave: We offer 12 weeks of paid parental leave
• Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.

Company Overview