[Remote] Customer Success Manager (EMEA)
Note: The job is a remote job and is open to candidates in USA. Singular is the leading marketing measurement platform trusted by global brands. They are seeking a highly motivated Customer Success Manager to work directly with customers and trial users, ensuring they maximize the value from the product while identifying new areas for product enhancements.
Responsibilities
- Serve as client advocate in all respects of the Singular product, project managing customer onboarding, and overseeing technical solution delivery to ensure proper implementation
- Regularly meet and engage customers to understand how they use the platform and provide training, guidance, and insights to increase engagement and retention
- Consistently meet or exceed customer retention goals and success metrics
- Work closely with internal teams on escalation and resolution of critical customer issues
- Become a trusted advisor to customers, deeply understanding their needs and helping solve or simplify pain points through Singular’s product
- Identify incremental revenue opportunities and lead regular QBRs (virtual and, where relevant, onsite)
- Travel onsite to customer locations where appropriate
- Provide regular updates to Client Success leadership, product teams, and management on customer satisfaction
- Key success metrics include customer renewals, churn, and account growth
- Strong knowledge of ad tech, mobile, media, and SaaS business models
Skills
- 3+ years of professional experience in a SaaS-based environment in client services, customer success, or account management
- Prior experience leading technical implementations and managing technical relationships with large companies—experience in mobile user acquisition or mobile product roles is a strong plus
- Strong understanding of the mobile marketing ecosystem (MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies)
- Proven track record as a top performer in a customer success or account management role
- Strong passion for customer-facing roles and complex technology environments
- Excellent communication, presentation, and interpersonal skills
- Self-starter mindset with the ability to thrive in a fast-paced, global environment
- Positive, 'can-do' attitude
- Strong knowledge of ad tech, mobile, media, and SaaS business models
- 3+ years of account management/sales experience with exposure to mobile, online advertising, and international markets
- Bachelor's degree in Business, Marketing, or a related field
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