[Remote] Customer Support Agent (Service Support) \- Dutch language
Note: The job is a remote job and is open to candidates in USA. Silver Bell Group is a dynamic fast-expanding outsourcing company that supports international clients across various industries. They are currently hiring a Customer Support Agent – Service Support (Dutch language) to manage guest and homeowner queries before arrival, during stay, and post-departure, requiring strong problem-solving skills and professionalism in handling complaints.
Responsibilities
- Handle check-in and pre-arrival queries
- Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
- Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
- Coordinate with internal teams and homeowners for timely issue resolution
- Handle escalations calmly while protecting brand reputation and guest trust
- Maintain accurate documentation of all interactions
Skills
- Strong communication and conflict resolution skills
- Fluency in Dutch (advanced level) is mandatory
- Calm and solution-oriented under pressure
- Ability to manage complaints with empathy and professionalism
- Experience in customer service or hospitality preferred
Company Overview