[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Anagram is a leading insurance billing platform for eye care providers, dedicated to simplifying insurance processes. The Customer Support Representative will provide exceptional service, guiding customers through the platform and ensuring a smooth user experience.

Responsibilities

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features, improvements, or processes with customers
• Collaborate cross-functionally with other teams to ensure a smooth customer experience

Skills

• 1–3+ years of experience in a customer service or support role
• A team player with a positive, 'can-do' attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace
• Passion for healthcare and improving the patient/provider experience
• Previous experience at a SaaS company or within a fast-growing startup
• Knowledge of Medical Insurance Terminology

Benefits

• Industry-leading compensation, including salary and equity ownership
• Full Medical & Dental Insurance
• Unlimited PTO
• 401k
• Remote first company
• Fast-paced startup environment

Company Overview