Remote E-commerce Support Agent (AI Tools)
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Remote E-commerce Support Agent (AI Tools) Location: Remote Time Zone: US Time Zones (EST–PST) Role Overview We are hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.
Key Responsibilities
Respond to customer inquiries related to orders, returns, refunds, and shipping Use AI tools to assist with response drafting and ticket categorization Manage high-volume support queues across email and chat Ensure accurate and empathetic customer communication Update customer and order records within support and e-commerce systems Identify recurring issues and flag trends to the broader team
Required Qualifications
Previous experience supporting customers in an e-commerce environment Practical experience using AI tools to assist with written customer communication Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered Strong multitasking and prioritization skills Comfort working with high ticket volumes and repetitive workflows
Preferred Qualifications
Experience with Shopify, WooCommerce, or similar platforms Familiarity with customer support metrics such as CSAT and response times Experience supporting omnichannel customer service operations Tools & Technology E-commerce Platforms: Shopify, WooCommerce, or similar Support Tools: Gorgias, Zendesk, Intercom AI Tools: ChatGPT, AI-powered support assistants Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities.