[Remote] Entry Level Quality Assurance Associate - CRM

Note: The job is a remote job and is open to candidates in USA. Zenni Optical is a pioneer in the online eyewear industry, aiming to make eyewear affordable and accessible for everyone. They are looking for a detail-oriented Entry Level Quality Assurance Associate to ensure the quality and reliability of their CRM platform and ecommerce web application, working closely with cross-functional teams to deliver high-quality digital experiences.

Responsibilities

• Plan, develop, and execute comprehensive test strategies including functional, regression, integration, smoke, and exploratory testing across multiple environments (Staging, UAT, and Production)
• Conduct end-to-end CRM and email campaign testing, covering template rendering, dynamic content, personalization, audience segmentation, and automated customer journey workflows
• Perform cross-browser and cross-platform testing across Android, iOS, and Web to ensure product readiness for production releases
• Validate multi-language email translations to support our international sites
• Validate email rendering across major clients and devices, ensuring links, CTAs, tracking parameters, and unsubscribe mechanisms function as intended
• Verify data integrity between CRM platforms and campaign tools, including trigger logic, drip sequences, and list management rules
• Create and maintain test cases and test plans, participate in bug triaging, priority assessment, and defect tracking to ensure timely resolution of issues
• Work closely with developers, product managers, and designers to uphold QA best practices and standards
• Actively participate in Scrum ceremonies including daily stand-ups, retrospectives, and lessons learned sessions
• Partner with the Test Automation team to identify, prioritize, and review test cases for automation and analyze results

Skills

• Bachelor's degree or college diploma in Computer Science (or a similar program), or equivalent knowledge and experience
• 1+ years in testing ecommerce applications or CRM experience
• Working experience using defect tracking systems (JIRA)
• Proficiency in English is required
• Excellent communication skills, including the ability to write detailed bug reports and explain technical problems with ease
• Excellent analytical, debugging, and problem-solving skills
• Highly self-motivated, adaptable to learning new technologies, and a good sense of urgency
• Proven ability to collaborate with multiple teams, as well as work independently as a self-starter
• Rigorous in following processes, documenting your work, and maintaining great attention to detail with a passion for shipping high-quality software
• Knowledge of ecommerce applications and email testing
• Fluency (the ability to speak, read, and write) in Spanish or French

Benefits

• Annual Bonus Program
• Healthcare: 100% premiums covered for extended medical, dental, and vision paid by the company for employees (50% for dependents)
• Group & dependent life, AD&D, and long-term disability coverage
• Company-matched RRSP contributions up to 4%
• Employee Assistance Program (EAP) for mental health and wellness support
• Free access for you and your family to our digital wellness platform - Wellness Coach
• FTO (Flex Time Off) in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate
• Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents
• Family forming and fertility support & services through Maven
• Annual Zenni Gift Card - to use towards our products!

Company Overview